New Home Buyers Satisfaction Survey
HOUSE BUILDER
Barratt/David Wilson(70 in 668)
10.5%
Taylor Wimpey(52 in 668)
7.8%
Persimmon(70 in 668)
10.5%
Bellway(20 in 668)
3.0%
Redrow(23 in 668)
3.4%
Berkeley(9 in 668)
1.3%
Bovis(34 in 668)
5.1%
Linden(16 in 668)
2.4%
Crest(10 in 668)
1.5%
Bloor(19 in 668)
2.8%
Miller(11 in 668)
1.6%
Other(147 in 668)
22.0%
INITIALLY
How would you rate the service provided by your builder during the buying process?
Very Good(82 in 668)
12.3%
Good(149 in 668)
22.3%
Fair(123 in 668)
18.4%
Poor(69 in 668)
10.3%
Very Poor(61 in 668)
9.1%
How do you rate the condition of your new home when you moved in?
Very Good(51 in 668)
7.6%
Good(102 in 668)
15.3%
Fair(131 in 668)
19.6%
Poor(111 in 668)
16.6%
Very Poor(85 in 668)
12.7%
How would you rate your house builder in relation to completing your new home on time?
Very Good(77 in 668)
11.5%
Good(116 in 668)
17.4%
Fair(119 in 668)
17.8%
Poor(67 in 668)
10.0%
Very Poor(89 in 668)
13.3%
AFTER YOU MOVE IN
How do you rate the overall standard of finish of your new home?
Very Good(40 in 668)
6.0%
Good(71 in 668)
10.6%
Fair(122 in 668)
18.3%
Poor(126 in 668)
18.9%
Very Poor(122 in 668)
18.3%
How would you rate the level of service provided by your builder after you moved in?
Very Good(42 in 668)
6.3%
Good(51 in 668)
7.6%
Fair(76 in 668)
11.4%
Poor(104 in 668)
15.6%
Very Poor(196 in 668)
29.3%
DEFECTS
How many defects or problems have you had with your new home?
1-5(53 in 668)
7.9%
6-10(59 in 668)
8.8%
11-15(56 in 668)
8.4%
15-25(62 in 668)
9.3%
30+(247 in 668)
37.0%
How many months have you lived in your new home?
1-5(179 in 668)
26.8%
6-10(95 in 668)
14.2%
11-15(59 in 668)
8.8%
15-25(55 in 668)
8.2%
30+(76 in 668)
11.4%
SATISFACTION
Overall, are you satisfied with the quality of your new home?
Yes(149 in 668)
22.3%
No(327 in 668)
49.0%
Would you recommend your house builder to family and close friends?
Yes(112 in 668)
16.8%
No(359 in 668)
53.7%
Do you feel that your new home represents good value against older homes?
Yes(157 in 668)
23.5%
No(315 in 668)
47.2%