New Home Buyers Satisfaction Survey

HOUSE BUILDER

Barratt/David Wilson(69 in 650)
10.6%
Taylor Wimpey(51 in 650)
7.8%
Persimmon(68 in 650)
10.5%
Bellway(20 in 650)
3.1%
Redrow(23 in 650)
3.5%
Berkeley(9 in 650)
1.4%
Bovis(33 in 650)
5.1%
Linden(16 in 650)
2.5%
Crest(10 in 650)
1.5%
Bloor(19 in 650)
2.9%
Miller(10 in 650)
1.5%
Other(138 in 650)
21.2%

INITIALLY

How would you rate the service provided by your builder during the buying process?

Very Good(81 in 650)
12.5%
Good(144 in 650)
22.2%
Fair(119 in 650)
18.3%
Poor(67 in 650)
10.3%
Very Poor(60 in 650)
9.2%

How do you rate the condition of your new home when you moved in?

Very Good(51 in 650)
7.8%
Good(98 in 650)
15.1%
Fair(128 in 650)
19.7%
Poor(106 in 650)
16.3%
Very Poor(84 in 650)
12.9%

How would you rate your house builder in relation to completing your new home on time?

Very Good(77 in 650)
11.8%
Good(110 in 650)
16.9%
Fair(118 in 650)
18.2%
Poor(66 in 650)
10.2%
Very Poor(86 in 650)
13.2%

AFTER YOU MOVE IN

How do you rate the overall standard of finish of your new home?

Very Good(40 in 650)
6.2%
Good(68 in 650)
10.5%
Fair(119 in 650)
18.3%
Poor(122 in 650)
18.8%
Very Poor(119 in 650)
18.3%

How would you rate the level of service provided by your builder after you moved in?

Very Good(41 in 650)
6.3%
Good(50 in 650)
7.7%
Fair(74 in 650)
11.4%
Poor(102 in 650)
15.7%
Very Poor(190 in 650)
29.2%

DEFECTS

How many defects or problems have you had with your new home?

1-5(53 in 650)
8.2%
6-10(57 in 650)
8.8%
11-15(55 in 650)
8.5%
15-25(61 in 650)
9.4%
30+(238 in 650)
36.6%

How many months have you lived in your new home?

1-5(177 in 650)
27.2%
6-10(94 in 650)
14.5%
11-15(55 in 650)
8.5%
15-25(52 in 650)
8.0%
30+(72 in 650)
11.1%

SATISFACTION

Overall, are you satisfied with the quality of your new home?

Yes(146 in 650)
22.5%
No(317 in 650)
48.8%

Would you recommend your house builder to family and close friends?

Yes(109 in 650)
16.8%
No(350 in 650)
53.8%

Do you feel that your new home represents good value against older homes?

Yes(153 in 650)
23.5%
No(306 in 650)
47.1%