New Home Buyers Satisfaction Survey

HOUSE BUILDER

Barratt/David Wilson(71 in 671)

10.6%

Taylor Wimpey(52 in 671)

7.7%

Persimmon(70 in 671)

10.4%

Bellway(20 in 671)

3.0%

Redrow(23 in 671)

3.4%

Berkeley(9 in 671)

1.3%

Bovis(35 in 671)

5.2%

Linden(16 in 671)

2.4%

Crest(10 in 671)

1.5%

Bloor(19 in 671)

2.8%

Miller(12 in 671)

1.8%

Other(147 in 671)

21.9%

INITIALLY

How would you rate the service provided by your builder during the buying process?

Very Good(84 in 671)

12.5%

Good(151 in 671)

22.5%

Fair(125 in 671)

18.6%

Poor(72 in 671)

10.7%

Very Poor(63 in 671)

9.4%

How do you rate the condition of your new home when you moved in?

Very Good(53 in 671)

7.9%

Good(104 in 671)

15.5%

Fair(133 in 671)

19.8%

Poor(114 in 671)

17.0%

Very Poor(87 in 671)

13.0%

How would you rate your house builder in relation to completing your new home on time?

Very Good(80 in 671)

11.9%

Good(118 in 671)

17.6%

Fair(121 in 671)

18.0%

Poor(69 in 671)

10.3%

Very Poor(91 in 671)

13.6%

AFTER YOU MOVE IN

How do you rate the overall standard of finish of your new home?

Very Good(42 in 671)

6.3%

Good(73 in 671)

10.9%

Fair(124 in 671)

18.5%

Poor(129 in 671)

19.2%

Very Poor(124 in 671)

18.5%

How would you rate the level of service provided by your builder after you moved in?

Very Good(44 in 671)

6.6%

Good(53 in 671)

7.9%

Fair(78 in 671)

11.6%

Poor(106 in 671)

15.8%

Very Poor(199 in 671)

29.7%

DEFECTS

How many defects or problems have you had with your new home?

1-5(55 in 671)

8.2%

6-10(61 in 671)

9.1%

11-15(58 in 671)

8.6%

15-25(64 in 671)

9.5%

30+(250 in 671)

37.3%

How many months have you lived in your new home?

1-5(182 in 671)

27.1%

6-10(97 in 671)

14.5%

11-15(61 in 671)

9.1%

15-25(57 in 671)

8.5%

30+(78 in 671)

11.6%

SATISFACTION

Overall, are you satisfied with the quality of your new home?

Yes(151 in 671)

22.5%

No(330 in 671)

49.2%

Would you recommend your house builder to family and close friends?

Yes(114 in 671)

17.0%

No(362 in 671)

53.9%

Do you feel that your new home represents good value against older homes?

Yes(160 in 671)

23.8%

No(317 in 671)

47.2%