New Home Buyers Satisfaction Survey
HOUSE BUILDER
Barratt/David Wilson(71 in 672)
10.6%
Taylor Wimpey(52 in 672)
7.7%
Persimmon(70 in 672)
10.4%
Bellway(20 in 672)
3.0%
Redrow(23 in 672)
3.4%
Berkeley(9 in 672)
1.3%
Bovis(35 in 672)
5.2%
Linden(16 in 672)
2.4%
Crest(10 in 672)
1.5%
Bloor(19 in 672)
2.8%
Miller(12 in 672)
1.8%
Other(147 in 672)
21.9%
INITIALLY
How would you rate the service provided by your builder during the buying process?
Very Good(84 in 672)
12.5%
Good(151 in 672)
22.5%
Fair(125 in 672)
18.6%
Poor(72 in 672)
10.7%
Very Poor(63 in 672)
9.4%
How do you rate the condition of your new home when you moved in?
Very Good(53 in 672)
7.9%
Good(104 in 672)
15.5%
Fair(133 in 672)
19.8%
Poor(114 in 672)
17.0%
Very Poor(87 in 672)
12.9%
How would you rate your house builder in relation to completing your new home on time?
Very Good(80 in 672)
11.9%
Good(118 in 672)
17.6%
Fair(121 in 672)
18.0%
Poor(69 in 672)
10.3%
Very Poor(91 in 672)
13.5%
AFTER YOU MOVE IN
How do you rate the overall standard of finish of your new home?
Very Good(42 in 672)
6.2%
Good(73 in 672)
10.9%
Fair(124 in 672)
18.5%
Poor(129 in 672)
19.2%
Very Poor(124 in 672)
18.5%
How would you rate the level of service provided by your builder after you moved in?
Very Good(44 in 672)
6.5%
Good(53 in 672)
7.9%
Fair(78 in 672)
11.6%
Poor(106 in 672)
15.8%
Very Poor(199 in 672)
29.6%
DEFECTS
How many defects or problems have you had with your new home?
1-5(55 in 672)
8.2%
6-10(61 in 672)
9.1%
11-15(58 in 672)
8.6%
15-25(64 in 672)
9.5%
30+(250 in 672)
37.2%
How many months have you lived in your new home?
1-5(182 in 672)
27.1%
6-10(97 in 672)
14.4%
11-15(61 in 672)
9.1%
15-25(57 in 672)
8.5%
30+(78 in 672)
11.6%
SATISFACTION
Overall, are you satisfied with the quality of your new home?
Yes(151 in 672)
22.5%
No(330 in 672)
49.1%
Would you recommend your house builder to family and close friends?
Yes(114 in 672)
17.0%
No(362 in 672)
53.9%
Do you feel that your new home represents good value against older homes?
Yes(160 in 672)
23.8%
No(317 in 672)
47.2%